At Science & Nature Co., we strive to provide the best shopping experience for our customers. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact our customer service team at firstname.lastname@example.org. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted.
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.
There are certain exceptions to our return policy. Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases cannot be returned. Additionally, sale items and gift cards are non-returnable.
If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for the refund to be reflected in your account, as processing times vary by bank or credit card company.
For any further questions or concerns regarding our return policy, please don't hesitate to contact us at email@example.com. We are here to assist you.